-What do I do if I need to cancel or change my order? You can cancel or change your order through our Etsy or Amazon shop by clicking on your existing orders. Alternatively if there is a problem you can email us via the ‘contact page’ on this site or the Etsy shop so we can help you. Please note that once the item has been dispatched we cannot cancel or change the order. If you still wish to return the item please see the returns agreement on the Etsy listing or on our terms and conditions.
-When Will my order be dispatched? Your order will usually be dispatched within the following 7 - 10 working days unless otherwise stated on the listing. During this time the order can be cancelled or changed if necessary through the Etsy orders page.
-Can I track my order? No. Your item will be sent via Royal mail signed for delivery. It will require signing for on arrival.
-Can I return the item? You can return your order for up to 14 days upon receiving the item. However it must be returned unopened and in sellable condition. The customer is responsible for the cost of postage for returning the item. We will refund the total cost of the item plus the cost of the postage. If there is a problem with the product please contact us before returning so we can resolve the issue for you. For more information see our terms and conditions.
-Where will you deliver to? We currently only deliver to the UK and Europe. Please bear in mind that as a customer you are responsible for checking the customs requirements in your country. We cannot take responsibility for any fees charged for importing your order. For more information please see our terms and conditions.
All fees are clearly shown on the listing before purchase.
Signed for Royal Mail
Tracking / Signed for
-How can I contact you?
You can contact us via the ‘contact us’ page on this site or by utilizing Etsy’s
contact system through our
-What can I expect in a kit pack? In your Kit pack you will find everything that’s needed to complete your chosen project. Including- *Clear cross stitch charts. *Back stitch charts (if needed). *14 count aida fabric. *Anchor cottons on sorter. *Size 24 needle.