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Phoenix Needlecraft © All Rights Reserved. Privacy Policy. Terms and Conditions.
Amazon  Quality Cross Stitch Designs and Crafts

Terms and Conditions usrt

Terms of Sales

This Agreement was last modified on 7th January 2015.


All payments are due upon order of the products. Products will be shipped within 1 - 2 weeks of cleared payment unless otherwise stated. Transactions through third parties are subject to their own terms and conditions. Please be aware of this before making an order.

Shipping Policies

Shipping will be calculated before the order is made. If the item is lost during transport then the total cost of the item and shipping costs will be refunded to the buyer. Please note that shipping costs to international destinations may incur import fees and that Phoenix Needlecraft is not responsible for paying these fees.

Cancellation and Refund/Return Policy

We will accept returns up to 14 days from the time the item has arrived at it's destination provided it is returned unopened and in a saleable condition.
The buyer will then be refunded the total cost of the item (including original postage cost), but not the cost of the return postage - *please contact us before returning any item*.

We endeavour to ensure that our customers are 100% satisfied with their purchases and if you would like to discuss anything regarding our products or services, please do not hesitate to contact us and we will be happy to help.

An order may be cancelled up to the dispatch of the item or before cleared payment. After this time the item will only be eligible for return and will incur postage return fees.  


For support regarding any of our products please email our support team at:  

We will aim to respond to your email within 48 hours.

Health and Safety

Phoenix Needlecraft is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items through irresponsible use or accident then Phoenix Needlecraft shares no responsibility. Please be aware of all health and safety labels which are attached to the products.


Terms of Website Use

Please read these Terms of Service completely when using which is owned and operated by Phoenix NeedleCraft©. This Agreement documents the legally binding terms and conditions attached to the use of the Site at

By using or accessing the Site in any way, viewing or browsing the Site, you are agreeing to be bound by these Terms of Service.

This does not affect your statutory consumer rights.

Intellectual Property

The Site and all of its original content are the sole property of Phoenix Needlecraft and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.

Links to Other Websites

Any links to other websites and online resources that are not owned or controlled by Phoenix NeedleCraft.

Phoenix Needlecraft has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Changes to This Agreement

Phoenix Needlecraft reserves the right to modify these Terms of Service at any time. We do not draw attention to updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Phoenix Needlecraft Site immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at

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